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Shipping & Delivery Policy

Win Store Co., Ltd — winstore.com.mm | Last Updated: March 2026

1. Delivery Areas & Timeframes

RegionDelivery Time & Notes
Yangon (selected areas)Same day — order before 12PM
Yangon (all areas)1 business day — standard delivery
Mandalay1–2 business days — via partner courier
Mawlamyine2–3 business days — via partner courier
Nay Pyi Taw2–3 business days — via partner courier
Other townships3–7 business days — availability may vary

For areas not listed, please contact us at 09 5105768 to confirm delivery availability before ordering.

2. Delivery Fees

Delivery fees are calculated based on your location and order size and are displayed at checkout before you confirm your order.

ZoneFee Structure
YangonCalculated at checkout — free delivery promotions may apply
Mandalay / MawlamyineCalculated at checkout — contact us for bulk orders
Nay Pyi Taw & other regionsCalculated at checkout — contact us for large orders

3. Order Processing

  • Orders are processed on business days: Monday–Saturday, 9:00 AM – 6:00 PM
  • Orders placed after 12:00 PM may be processed the following business day
  • Orders placed on Sundays or public holidays are processed the next business day
  • You will receive an order confirmation by SMS or phone call once your order is processed

4. Tracking Your Order

  • Track online at support.winstores.com
  • Call us at 09 5105768 for a live update
  • SMS updates are sent at key stages: Confirmed → Dispatched → Delivered

5. Delivery Failures & Re-Delivery

  • If you are not available at time of delivery, our courier will attempt re-delivery once
  • For failed deliveries, contact us at 09 5105768 within 24 hours to reschedule
  • If the delivery address is incorrect, additional delivery charges may apply

6. Damaged or Missing Items

  • Inspect your order upon delivery
  • If items are damaged or missing, report within 48 hours at support.winstores.com
  • Keep the original packaging until the issue is resolved

For all delivery enquiries: 09 5105768 (Mon–Sun, 9AM–9PM) or support.winstores.com.

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